Keisha Mullings-Smith, Vice President and Chief Consumer Experience Officer at University of Chicago Medicine
Experienced healthcare executive and performance improvement coach with over 20 years experience in healthcare operations, change management, strategic planning, and transformational leadership. Engaging leadership in employee and physician engagement across various healthcare settings.
Expertise in project management, operations revitalization using LEAN/Six Sigma methodologies, PDSA, and rapid-cycle improvement. Results-driven, outcomes-focused leader with high investment in organizational development, culture transformation, and improved patient experience in cross-sectional care settings. Progressive leadership across acute-care, ambulatory, and post-acute care facilities.